Returns & Refunds Policy
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Overview
We want you to love your artwork. If you are not completely satisfied with your purchase, we are here to help.
Please review our returns policy below.
Returns Eligibility
You may request a return if:
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The item arrives damaged or defective
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You received the wrong item
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You are not satisfied with your purchase (subject to conditions below)
To be eligible for a return:
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You must contact us within 14 days of receiving your order
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The artwork must be returned in its original condition and packaging
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Proof of purchase is required
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Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
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Commissioned or custom artwork
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Sale or clearance items
Damaged or Incorrect Items
If your artwork arrives damaged or incorrect:
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Contact us within 3 days of delivery
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Provide photographs of the damage and packaging
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We will arrange a replacement, repair, or refund where appropriate
Return Process
To request a return:
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Email us at alisonthomasartist@gmail.com with your order number and reason for return
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Wait for return approval and instructions
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Securely package the artwork using original packaging where possible
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Send the item back using a tracked shipping service
Shipping Costs
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Customers are responsible for return shipping costs unless the item is damaged, faulty, or incorrect
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Original shipping costs are non refundable
Refunds
Once we receive and inspect your return:
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You will be notified of approval or rejection
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Approved refunds will be issued to your original payment method
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Please allow 5-10 business days for the refund to appear
Exchanges
We only replace items if they are damaged, defective, or incorrect. If you require an exchange, please contact us at [your email address].
Contact Information
If you have any questions about returns or refunds, please contact:
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Email: alisonthomasartist@gmail.com
Business Name: Alison Thomas Artist
Address: Studio M, Courtyard Studios, 128 Harbour Street, Irvine, KA12 8PZ